Support

Rate:

1 credit for 10 minutes
(minimal charge 1 credit per request)

Urgent:

On request

Credit pricing:

1 credit = € 22,50 ex. VAT

*The urgent rate only applies if the client specifically asks the request to be processed as an urgent request and agrees to the (additional) costs. Leniency will be applied in case of severe malfunctions or security incidents.

You can purchase credits via the on-demand portal.

If you have a support contract, retainer or subscription the credits will be charged from the credit balance of your account.

If your credit balance is negative you will receive an invoice for the services provided plus 1 credit in administrative costs.

If you wish to buy credits yourself, please contact your project manager or info@projectie.com to discuss the prefered method.

You may also reach out to your project manager or info@projectie.com to ask for information regarding the history of services already provided.

• Try to bundle related request into a single email
• Please use clear email subjects when sending an email
• If possible provide a screenshot of the bug or incident
• Try to Google! You'd be surprised at how many others encountered the same problem (and found a solution!)
• Don't transfer domains or email accounts on fridays
• Try to refresh your browser, sometimes bugs magically dissapear that way
• Send large files using WeTransfer

If you host your website yourself our support services are limited. To prevent services from being charged double we recommend to align the role and responsibilities of your systems administrator or hosting provider.

Questions, complaints or suggestions for our helpdesk can be send to info@projectie.com.

Complaints or conflicts will be handled in confidence by the management.